Error messages during authentification

Error messages during authentification

For all the cases below, you can send us a ticket so that we can resolve the situation.

Mauvais Usager / Mot de passe

  1. Causes: The ID or password you used is incorrect.
  2. Solutions:
    1. If you have forgotten your user code, ask your supervisor to give it to you.
    2. If you have forgotten your password, you can ask your supervisor to resend it or create a new one for you.

Compte désactivé

  1. Causes: Wrong user code OR the account is deactivated.
  2. Solutions: 
    1. If the user code used was wrong, ask your supervisor to reactivate your account and edit a new password for you. 
    2. If your account is deactivated after too many attempts, aks your supervisor to reactivate your account and give you your password. 

Vous n'avez pas le bon rôle pour cette application 

  1. Causes: You are using the wrong web portal to log in.
  2. Solutions: 
    1. If you are an employee, use the Employee portal.
    2. If you are an administrator or manager, use the Management Portal.


Pas d'entreprise liée

  1. Cause: The user's account is not associated with units + enterprises
  2. Solution: 
    1. Access to the Employee file,
    2. Go to Parameters, click on Web and Mobile access,
    3. Click on User's Rights,
    4. Choose the units in the left column,
    5. Choose the enterprise in the right column,
    6. Save.

These errors appear when you click "Forgot password?":

Sorry, this is an error from the server [Code 000]

  1. Causes: The user's account is invisible and/or has a departure date.
  2. Solutions : 
    1. If the user's account is invisible, ask your manager to change your account into a visible account.
    2. If your account has a departure date, please contact your supervisor regarding the supposed date of your departure from the company.
                                                  

Vous n'avez pas de courriel à votre dossier

  1. Causes: The user's account does not have an email associated with their account.
  2. Solution: 
    1. Go to the Employee file,
    2. Click on his name,
    3. In the Email box, enter the email to which the new password should be sent,
    4. Choose Email in 1st call pref box.
                                      
                                            

If you have an Administrator account, you must send us an email with your user code and your email.

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