If an account is deactivated, the user may have made too many login attempts with the wrong password.
Reactivate an account
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Only someone with Administrator rights can reactivate an account.
If you are an Administrator, contact the support to reactivate.
- Access the employee file (Employees > Search),
- Select Mobile and Web Access,
- Click on the box beside Account is Active (just under the Password field),
- Save.
Change the number of failed authentification
- Access the employee file,
- In the section Mobile and Web access > Modify Security Rules,
- Uncheck the Too many authentication failures will block the account box if you don't want block the account when someone tries to connect with the wrong password
OR - Check the Too many authentication failures will block the account box will block the user,
- Complete the boxes with the Maximum number of failed authentification before blocking the account,
- Click Save.
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You can apply it to all employees paid by the same company by selecting the appropriate one by clicking on Apply to all employees.
NB: You further strengthen security with a password expiration period in day, and by applying different eligibility criteria for the password of your employees (number of MAX / MIN characters, uppercase letters, lowercase letters, special characters, numbers of digits.)