Account deactivated

Account deactivated

If an account is deactivated, the user may have made too many login attempts with the wrong password.
To change the number of authorized attempts before deactivating the account, refer to the section Change the number of failed authentification.


Reactivate an account

Only someone with Administrator rights can reactivate an account.
If you are an Administrator, contact the support to reactivate.
  1. Access the employee file (Employees > Search),
  2. Select Mobile and Web Access,
  3. Click on the box beside Account is Active (just under the Password field),
  4. Save.

Change the number of failed authentification

  1. Access the employee file,
  2. In the section Mobile and Web access > Modify Security Rules,
    1. Uncheck the Too many authentication failures will block the account box if you don't want block the account when someone tries to connect with the wrong password
      OR
    2. Check the Too many authentication failures will block the account box will block the user,
    3. Complete the boxes with the Maximum number of failed authentification before blocking the account,
  3. Click Save.
You can apply it to all employees paid by the same company by selecting the appropriate one by clicking on Apply to all employees.
NB: You further strengthen security with a password expiration period in day, and by applying different eligibility criteria for the password of your employees (number of MAX / MIN characters, uppercase letters, lowercase letters, special characters, numbers of digits.)



    • Related Articles

    • Punch and Mobile & web access activation

      Account activation and access For managers To find out more about your access, we suggest the article Manager profile: My accesses To find out your rights as a Manager, please refer to the article Description of roles and access of the Manager For ...

    • Password change

      The user code and password for each employee, manager(s), or Administrator(s) can be found in Employee file > Parameters > Mobile and Web access. Change your own password If you are connected to your account you can personalize your password: Click ...

    • Description of roles and access of the Manager

      What he can do: Add and modify schedules Plan holidays and vacations Add and approve timesheets  Modify employees' availability Change group passwords  Save and print the necessary reports to the payroll manager for verification purposes What he ...

    • Error messages during authentification

      For all the cases below, you can send us a ticket so that we can resolve the situation. Mauvais Usager / Mot de passe Causes: The ID or password you used is incorrect. Solutions: If you have forgotten your user code, ask your supervisor to give it to ...

    • Description of roles and access of an Employee

      The first position level on the Emprez scale is the employee profile. All users created by an Administrator have the employee profile. They have their own access: Employee access They have no possibility to modify the access of other users It can be ...