Error when transmitting payroll

Error when transmitting payroll

During the transmission of the payroll, an error message may appear: "The generation of the payroll failed while working on ..."

To identify the problem: 
  1. In the Pay tab,
  2. Choose Employee Verification,
  3. Start Verification,
  4. Find the name of this employee in the list
    (keyboard shortcut CMD + F > type the employee's name + click on Enter)
  5. The potential problem will appear in the right-hand column opposite the name of the employee concerned, so all you have to do is correct the problem.
Here are the different possible causes that prevent you from generating the payroll: 

📌 Case 1: This employee may have at least one timesheet equal to 00:00

  1. Go to the employee's file
  2. Click on Timesheets, in the gray buttons at the bottom
  3. Go to the payroll period you are trying to export
  4. Unfold all the timesheets by clicking on ,
  5. Look for the one that is at 00:00,
  6. Disapprove-it and correct it,
    1. Set the end time to 24:00 for an employee who ends at midnight
    2. Make sure the Total column of this timesheet is different from 00:00,
  7. Approve,
  8. Re-export your payroll.

📌 Case 2: A timesheet may have been approved on its start date before its end date

  1. In the Pay tab,
  2. Choose Employee Verification,
  3. Start Verification,
  4. Find the name of this employee in the list,
  5. Correct the problem in the Description of a potential issue :
    1. Click on the employee's name to access their file,
    2. Click on Timesheets, at the bottom in the gray buttons,
    3. Go to the previous period,
    4. Correct the timesheet,
  6. Re-generate the payroll.

📌 Case 3: You may not have checked the box: "Employee will be included in export to payroll service" in employee file> Work parameters

  1. To solve the problem on a case-by-case basis:
    1. Go to the employee's file, then to Other employee settings,
    2. Check the Employee will be included in export to payroll service box.

  2. To check if other employees are in the same situation:
  1. In the Pay tab,
  2. Choose Employee Verification,
  3. Start the verification,
    1. Click on the employee's name to access their file,
    2. Click on Other employee settings,
    3. Check the box "Employee will be included in export to payroll service"
    4. Save.

📌 Case 4: It may be that your employee no longer has an assigned position by default

  1. In your employee's file, click on Position,
  2. Click on in front of the desired position,
  3. Check the box next to "The employee's position is active" and "This position is the employee's default position."

📌 Case 5: Your employee may be working nights OR may not have a planned schedule

  1. In the employee's file, click on Timesheets (bottom),
  2. Click on the previous period to check,
  3. Click on $ (bottom right),
  4. The error message will indicate which timesheet to correct.
    1. Disapprove the time sheet,
    2. Click on , 
    3. Check the start time and the end time,
    4. Save and Approve.
  5. Click on the $ to check that there are no other time sheets in error.
In the future, to prevent this, you have to schedule your employees when they work on nights.
If after following these steps the payroll still does not go through, you can submit a ticket to us.
We will need the employee's last name, first name and personnel number, as well as the pay period you are trying to export.